The fine print, minus the fine-print games

Shipping policy

Orders are processed and shipped within 5–10 business days of your order confirmation. Every order includes tracking, and your tracking details are emailed to the address you used at checkout as soon as your order is on its way.

Shipping is currently available within the United States. Delivery times after dispatch depend on your carrier and location; the 5–10 business day window above is our honest end-to-end estimate for most orders, not a best-case promise. Weather, carrier delays and peak holiday volumes can add time — if that happens, your tracking page is the most current source, and you can always email us.

Please double-check your shipping address at checkout. We ship to the address provided and can't redirect a parcel once it has left.

Returns & exchanges

You have 30 days from delivery to return any item that is unused, unworn and in its original condition.

Standard returns: you cover the return postage. Refunds are issued to your original payment method once the item arrives and passes a quick condition check, normally within 5 business days of receipt.

Defective or damaged items: on us. If something arrives defective or damaged, email us a photo within the 30-day window and we'll cover return postage and send a replacement or a full refund — your choice.

To start a return, email donmondemorrison+northbound@gmail.com with your order email and the item you'd like to return, and we'll reply with instructions. Please don't send items back without contacting us first — we can't match an unannounced parcel to your order.

For hygiene reasons, the waterproof phone pouch must be unopened to qualify as a standard return (defective items are always covered, opened or not).

Privacy policy (short form)

We collect only what we need to take your order and deliver it: your name, email, shipping address and payment details. Payment is processed by our payment processor — your full card details never sit on our servers.

We use your email to send your receipt, tracking updates and, if you ask for them, occasional product news. We do not sell your personal information. Analytics on this site are aggregate and used to improve the store.

You can ask us at any time what information we hold about you, or ask us to delete it, by emailing donmondemorrison+northbound@gmail.com. We'll action requests within 30 days.

Terms (short form)

Prices are shown in USD and are final at checkout; any applicable tax is calculated there. A product listing is an offer to sell at the stated price — if a genuine pricing error slips through, we'll contact you before shipping and offer a correction or a full refund.

Product descriptions are written to be accurate and honest, including limitations (for example, no waterproof pouch can guarantee a phone). Product photos on this site are representative imagery; the item you receive matches the description and specifications on its product page.

These short-form terms sit alongside consumer protections in your jurisdiction — nothing here removes a right the law gives you.

Contact

Questions about an order, a return or anything above: donmondemorrison+northbound@gmail.com. We reply within two business days.